The first session is a “Get-to-Know” session for both you and your counsellor, lasting 20 minutes and held via Zoom or telephone.

You will get a sense of how your counsellor works and you are welcome to ask any questions. You will be asked what brings you to counselling and about the issues you want to work on. You will be asked questions about your personal circumstances for the counsellor to make sure they are the right person to help you.

The session will also help you to decide whether or not to proceed with the next (paid) counselling session, which could be in-person, online or a blend of these.


Counselling sessions


In-Person Counselling sessions (in central Exeter) last 50 minutes each (a counselling hour).

See In-Person Counselling for details. 


Counselling sessions


Online Counselling sessions last 50 minutes each (a counselling hour).

We offer Zoom or telephone sessions (or a blend of these).

See Online Counselling for details. 


Our coaching is a structured programme which will be tailored to your specific needs and preferences. Following a “Get To Know” session, we will provide a quotation for your personalised programme.


Book a "Get-to-Know" session

To book a "Get-to-Know" session (Zoom or telephone), please use the Contact & Booking form on this website.


Payment by credit/debit card or bank transfer before or on the day of the session.


Your counselling contract will be with Dementia Counselling which is a trade name of JWS Counselling Ltd, a company (number 14247511) registered in England and Wales (registered Office: 21 Heavitree Road, Exeter EX1 2LD)


Cancellations made one week in advance – no fee payable.

Cancellations made 48 hours in advance – half fee payable.

Cancellations made less than 48 hours in advance – full fee payable.

For us, therapy is a commitment between the client and the therapist. Our cancellation policy reflects this commitment.